Hospitality People.
We’ve got you.
Impact Report 2025
Support that never stops.
With a heritage spanning nearly 200 years, we have developed a deep understanding of the issues that can impact hospitality lives and how to help alleviate them.
In the workplace- Employee Assistance Programme (EAP)
- Mental health training
- Crisis management
- Primary healthcare
In crisis- Grants
- Housing & debt advocacy
- Addiction support
- 24/7 helpline
- Benefits advice
In later life- Golden Friends
- Winter fuel grant
- Befriending
- Emotional support
2025 in numbers.
impact exceeded
£1.5 million
in grants
£
benefits
unlocked
£
awarded
Grants issued
connected
+
supported
each year
+
sessions
delivered
our helplines
+
Matt’s Story.
HA wrapped their arms around me.
Eight years ago, award-winning chef Matt Davies suffered a life-changing accident at work that resulted in the amputation of his lower left arm. Sadly Matt's health journey continues, and he has endured over 80 surgeries. In January 2026 Matt underwent a further partial amputation. We continue to support him.
2025 impact statistics.
In 2025 we awarded 2,458 grants valued at £1.05m. We provided financial assistance to 825 households and supported 495 children.
Age range.
Geographic reach.
Our support reaches every corner of the UK. Rollover the map to see more.
What are your bigger personal challenges?
What can your employer do to improve your wellbeing?
Each year, Hospitality Action surveys the sector's wellbeing. Our Taking the Temperature report has become one of the most comprehensive and trusted benchmarks in the sector.
Because retirement shouldn’t mean being forgotten.
Loneliness doesn’t come with an age limit, but it can intensify in later life. Bereavement, reduced mobility, the loss of a career that gave life its rhythm – for many retired hospitality workers, these converge at once.
Golden Friends exists to make sure no one faces that alone.
373 Winter Fuel Grants issued to retirees facing fuel poverty in the coldest months.
Birthday cards, Christmas gifts, and regular befriending calls – because the small things aren’t small to the people who receive them.
A bi-monthly newsletter reaches more than 2,000 Golden Friends – for some, the most consistent point of contact they have with the outside world.
£
Alongside benefits advice, in 2025 we also made referrals to specialist debt advisors and housing advocacy partners, ensuring families received comprehensive financial guidance — not just emergency cash.
Every year, billions of pounds in state benefits go unclaimed by people who are entitled to them but don’t know how to access them. In 2025, our specialist welfare advisory team changed that for hundreds of hospitality families.
By working alongside our grant-giving, our advisors identified and unlocked £537,000 in unclaimed benefits — income that will support those families not just today, but for years to come. This isn’t a grant. It’s money that was already theirs.
Combined with our £1.05m in hardship grants, HA’s total financial impact in 2025 exceeded £1.5 million — the highest figure we have ever achieved.
Grants that go
further than money.
£
awarded in hardship grants.
individual grants
households supported
children helped
Get HelpEAP.
When your team needs
more than a day off.
Our industry-specific EAP provides wraparound support to more than 200,000 hospitality lives across nearly 500 businesses. With no shareholders to answer to, every decision we make is about delivering the best possible care to the sector we serve.
In 2025, we answered more than 8,000 calls, delivered 2,923 in-depth mental health sessions, and recorded an 80%+ improvement rate among service users.
And we went further. The launch of our GP and Advanced Nurse Practitioner service means teams can now access primary healthcare quickly — reducing absenteeism and getting colleagues the help they need before problems escalate.
Stats at a glance.
EAP members supported
Businesses on the programme
Calls to the service in 2025
In-depth mental health sessions
Improvement rate among service users
Find out how our EAP could support your team:
Get in touchFUNDRAISING.
Raised by the industry,
for the industry.
We receive no government funding. Every penny we award begins with the generosity of the hospitality community. In 2025, that generosity reached new heights.
Walk for Wellbeing
£
1,400 participants from across the hospitality industry took strides for better wellbeing. Powered by hospitality talent and recruitment partner mum.
Bike to Care Bordeaux Gala
£
A magnificent fundraising gala at Nobu London Portman Square, marking the 2025 Bordeaux cycle challenge.
Bidfood Big Prize Draw
£
Raised over 15 years of monthly giving. Each month, Bidfood employees who opt in are entered to win a cash prize, with 50% of the prize fund donated directly to HA.
Highlights.
- Northcote’s Obsession Festival
£77,000 raised — bringing the all-time total to an extraordinary £500,000. - Summer Cycle Challenge
Cycling enthusiasts set off from Lainston House to raise almost £40,000. - Winter Online Auction
Raised £25,000 thanks to the generosity of the industry. - The Belfry Classic Golf Day
£110,000 raised on the Brabazon course, 50% of the proceeds donated to HA. - Levy Chefs' Table
26 leading chefs helped to raise over £40,000. - Maya Gilbert
Walked 2,700 miles around the entire England coast path raising £15,000. - South West Polo Day
Close to £60,000 raised at Glouchestershire's Beaufort Polo Club. - Master Innholders Charity Cycle
Over £135,000 raised at this annual industry cycle. - Winter Chefs' Dinner in association with GGM Gastro
£120,000 raised at The Chancery Rosewood.
Highlights.
Institutional fundraising.
We work closely with Corporate Trusts, Worshipful Companies, private individuals and wealth managers to create bespoke funding opportunities for targeted support to a particular remit or beneficiary cohort.
We’re proud of our notable long-standing partnerships with organisations including:
Fundraising on your menu.
In 2025 Evolv Collection, Red Carnation Hotels, sketch and THE PIG were among those who invited their guests to add an optional small donation to HA as part of their final bill. Imperial London Hotels raised thousands by adding 50p to every sale of fish and chips.
Corporate support.
Our corporate partnerships go beyond fundraising, with partners actively promoting and supporting our brand. We work closely with businesses of all sizes to help them deliver against their CSR, ESG, communications and philanthropic goals. We’re especially grateful to Agilysys, American Express, Apex Hotels and Les Ambassadeurs, just some of those who nominated us as their Charity of the Year in 2025.
0% fat
100% charity.
On menus nationwide — from Elite Bistros and JKS Restaurants to Iconic Hotels & Resorts and The Coaching Inn Group. Who knew buying a portion of nothing could change everything for hospitality people in crisis?