Get Help.

Applying for financial assistance.

Due to high demand for our support, we can currently only accept a grant application if you meet one or more of the following situations:

  1. You are currently homeless and looking for support towards re-housing
  2. You have been served a notice of eviction and have a scheduled eviction date or court date
  3. You have received a terminal diagnosis, or you are receiving/awaiting cancer treatment
  4. You are experiencing or have fled domestic abuse
  5. Your boiler has broken down and you have no heating/hot water

If any of the above situations apply to you, please call or email our grants team (on 0203 004 5500 (Option 1), or and our team will discuss your situation with you, advise whether you can apply, and explain what supporting evidence you will need to provide.

Any other needs?

If you have any other financial or personal needs, we will be able to accept other applications again soon. In the meantime, you are welcome to contact our grants team and we will aim to provide some guidance on any other options that may be available to you - 0203 004 5500 (Option 1), or

Other sources of support.

Below are some useful contacts and organisations, which provide help in a range of situations:

Hospitality Action’s helpline offers in-the-moment emotional support, and advice on a wide range of personal and financial issues. Lines are open 24/7 on 0808 802 0282

If your organisation subscribes to Hospitality Action’s Employee Assistance Programme you can access in-the-moment emotional support, counselling (subject to a clinical assessment), legal information, debt and budgeting advice and parenting support. Lines are open 24/7 on 0808 802 2111.

Samaritans To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone), email or visit some branches in person. You can also call the Samaritans Welsh Language Line on 0808 164 0123 (7pm–11pm every day).

PayPlan can support you with free, impartial and confidential debt or budgeting advice – 0800 316 1833

Citizens Advice offer advice on a range of arears, including benefits, employment, household bills, housing, family and legal matters. 

Turn2Us provide practical information and a free Benefits Calculator and Grants Search, to help you find appropriate support.