Get Help.

Applying for financial assistance.

We have two routes in to grants to provide financial support. One is to support people who have lost hours or jobs because of Covid-19 and are in financial difficulty. The other is to support people with all other issues. Please read this page carefully before selecting which you’d like to apply for.

You will also find information on the other services we provide such as training, support for industry retirees and details of our Adviceline.

Our grants are available to anybody who is currently working in the UK hospitality industry or who has worked in the industry for a five-year period in their working life.

Currently, we can also consider applications from people who have worked for one year within the last two years in the hospitality industry and have recently lost their job/hours due to the Covid-19 pandemic via our Covid-19 Recovery Grant

Grants to help with ongoing issues.

Our Main Grants Programme provides grants to help people deal with the many issues that can cause financial hardship. These include physical and mental ill health, poverty and addiction. Support can range from everyday essentials such as heating, school uniforms and general living costs, to counselling and home adaptations after a life-changing illness.

As these grants typically involve larger sums we will need more in-depth information from you, just tell us as much about your situation as you can and send in the requested supporting evidence and we'll help you get the right help. You can still apply for a Main Grant if you have been awarded a C-19 emergency grant and/or a C-19 recovery grant.

Please read our notes carefully about application criteria, what we can and cannot help fund and if your grant needs to be supported by an agent/independent third-party.

Other areas of support.

Support Services
Our specialist support services help hospitality people tackle complex issues like addiction, financial difficulties, relationship breakdown, bereavement or mental health problems.

Employee Care
Our Employee Assistance Programme (EAP) is a bespoke care package that provides peace of mind to employers and a range of specialist, independent and confidential support services to employees – all for £5 per person per year. All services are freely available 24/7.

From on-site trauma support to mental health awareness, and from dependency support to financial wellness, we help people and businesses stay happy, healthy and productive.

Golden Friends
For industry retirees, our Golden Friends scheme keeps loneliness and isolation at bay by providing a befriending service, regular contact with the industry and help towards winter fuel bills.