Get Involved. Our Fundraising Promise.

Hospitality Action’s Fundraising Complaints Policy

Hospitality Action is the trade charity offering a crucial lifeline to people of all ages, working and retired, from the hospitality industry. We receive no government funding and so are dependent on individuals and corporate bodies from the within the industry.

We operate within fundraising guidelines set down by the Charity Commission, the Institute of Fundraising and the Fundraising Regulator and strive to ensure all our fundraising activity is open, fair, effective and honest.

If you have any concerns about a Hospitality Action fundraising activity, dislike the way you have been asked for a donation, are in any other way dissatisfied or upset about our fundraising or would like to make a formal complaint you can contact the Head of Fundraising & Marketing, Astrid Wears-Taylor:

  • by emailing Astrid Wears-Taylor
  • by telephone on 020 3004 5503
  • by writing to Astrid Wears-Taylor, Head of Fundraising & Marketing, Hospitality Action, 62 Britton Street, London, EC1M 5UY

If you make a formal complaint about our fundraising activity, you should expect to hear from Hospitality Action within five working days. The reply will either be a full explanation or we will inform you that we are looking into your complaint with details of when you should expect a full reply.

If you are unhappy with the way in which we have dealt with your complaint, you can contact the Fundraising Regulator to progress it further.

Fundraising Regulator contact details are:
Fundraising Regulator
2nd Floor
CAN Mezzanine Building
49-51 East Road
London
N1 6AH

Fundraising Regulator

The Fundraising Regulator website address is www.fundraisingregulator.org.uk