Blog. The 'why' behind our EAPs: our commitment to the hospitality industry and its people.
April 15, 2025 | Author Guest Blogger
More Than an EAP – A Purpose-Driven Approach.
At Hospitality Action, we offer a unique Employee Assistance Programme (EAP) that goes beyond traditional workplace wellbeing solutions. As a charity dedicated to supporting the hospitality industry, our primary goal is to enhance the lives of hospitality workers in the UK.
Unlike most EAP providers that operate as commercial businesses, our approach is fundamentally different. We don't aim to generate profits for shareholders; instead, we reinvest any surplus from our EAPs back into our charity. This circular model of support ensures that businesses investing in their employees through our EAP services are also strengthening the wider hospitality community.
A Circular Model of Support.
Our position as a charity allows us to offer comprehensive EAP packages at honest, affordable prices - without the pressure to increase profits or price points. Any surplus funds from our EAPs directly support our charitable activities, enabling us to provide extensive support to individuals in the hospitality industry.
Building EAPs with Hospitality Workers in Mind.
Our EAP services are tailored to meet the unique needs of people in the hospitality industry. We understand the specific challenges faced by hospitality workers, such as: long hours, high-stress environments, physical demands, and more. Our range of benefits include:
- Personal counselling (telephone, online, or face-to-face)
- Legal Information
- Support and signposting for complex issues including addictive behaviours
- Parenting helpline
- Debt management advice
- Whistleblowing service
- Critical incident and trauma support
Using our extensive experience of supporting hospitality workers, we offer targeted solutions through our EAPs, including: tailored mental health support, financial hardship grants, housing and welfare benefits advice, and practical resources to help hospitality workers thrive professionally and personally.
Supporting the Industry Through our EAPs.
Choosing Hospitality Action's EAP services means investing in more than just employee wellbeing. Every pound spent directly supports our charity by providing vital assistance to hospitality workers in need. Our unique position as both a charity and EAP provider allows us to address the specific challenges of the hospitality industry through a sustainable, circular support model.
We offer comprehensive, tailored services that go beyond traditional EAPs, addressing the unique needs of hospitality workers. By partnering with us, you're not only supporting your staff but also strengthening the entire hospitality sector, creating a more resilient and supportive community for all.
Ready to see the impact of our EAP on your business?
Discover your organisation's potential return on investment with our ROI Calculator.
By inputting a few key details about your company, you can quickly estimate the financial benefits of implementing our EAP services.
Calculate your ROI now and take the first step towards a healthier, more productive workforce.