Blog. Beyond the Helpline: Inside Hospitality Action’s Holistic Suite of Wellbeing Services
December 18, 2025 | Author Jeremy Gibson
For many people, ‘EAP’ still means one thing: a phone number you call when everything feels too much. In hospitality, the support of a crisis line can be a lifeline – but it’s only part of the story.
Hospitality Action’s EAP has been rebuilt as a holistic suite of wellbeing services: a digital platform and app that puts 24/7 support, on demand tools and everyday savings in your team’s hands, before problems have a chance to spiral.
A day in the life: wellbeing that fits around shifts
Think about a typical team member – working split shifts, juggling family life, and feeling the cost of living squeeze. Our wellbeing services are designed to slot into their day, not fight against it.
- On the bus into an early shift: They open the app and listen to a 10 minute podcast on managing anxiety or a short self-guided meditation, taken from more than 250 hours of e learning, audio and self guided resources on topics like stress, sleep, nutrition and resilience.
- Between service and close: A live or on demand Digital Gym class is available when it suits them – from low impact stretching after a long shift on their feet to more energetic sessions on a day off.
- Struggling with money worries or family pressure: they can explore self-help modules or click through to request legal, debt or benefits advice, knowing they can always reach out to a counsellor if they need to talk things through.
- At home after a late finish: They catch up on a monthly wellbeing webinar from the Wellbeing Series, covering topics like sleep, nutrition, menopause, men’s health or mental fitness – all recorded and available on demand if they couldn’t make the live session.
- Navigating menopause, andropause or other hormonal changes: they can access dedicated resources, movement plans and guidance, then choose to speak to a clinician or GP if symptoms are affecting work or home life.
- When the bills land: Via Hospitality Essentials – the savings and discounts platform included with our EAP – employees can browse over 1,000 shopping offers and cashback deals on groceries, travel, household items and more, helping to ease day to day financial pressure.
At every point, the app makes it clear how to step up from self help to human support – whether that’s 24/7 contact with a qualified counsellor for a check in or to be assessed fora short course of counselling sessions, or a Virtual GP appointment in the Wellbeing Plus and Total Wellbeing tiers.
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What’s inside the suite of wellbeing services?
The digital platform and app are included across Hospitality Action’s EAP tiers, with access tailored to each package. Core elements include:
- 250+ hours of digital content: Mental health e learning, lifestyle modules, recipes, podcasts and self guided meditations covering stress, sleep, nutrition, physical activity and more.
- Digital Gym and movement support: Live and on demand fitness classes so employees can build strength and stamina around irregular working patterns, backed up by guidance from HA’s wider wellbeing resources.
- Monthly wellbeing webinars: Expert led sessions on key topics – from burnout prevention to menopause and men’s health – available live for interaction and as recordings for catch up at any time.
- Targeted resources for life stages and challenges: Menopause and wider hormonal health content, addiction support, financial and legal guidance, parenting support and more, all easily discoverable within the platform.
- Hospitality Essentials savings platform: 1,000+ shopping discounts and cashback offers to support financial wellbeing and help wages go further in a challenging economic climate.
All of this sits alongside the ‘human’ core of the EAP – 24/7 clinical access, counselling and, in higher tiers, Virtual GP and extended psychotherapy – accessed through clear signposting in the same digital environment.
Why this matters for hospitality employers
For employers, this holistic suite of wellbeing services helps team members access a tailored pathway of support. Instead of only being there when someone is already in crisis, HA’s EAP becomes part of daily life – something staff step in and out of, building resilience over time.
- It boosts utilisation because tools are convenient, mobile friendly and relevant to hospitality life.
- It supports performance and retention by addressing mental, physical and financial wellbeing in one place, reducing the risk of burnout, distraction and turnover.
- It strengthens your wellbeing story: you’re not just offering a helpline, but a holistic wellbeing ecosystem backed by a charity that already supports more than 200,000 hospitality workers.
For teams who spend their days taking care of others, the wellbeing services are a way to put care back in their hands – quietly, consistently, and on their terms.
If you’d like your people to have more than a number to call in a crisis, Hospitality Action’s EAP, and its suite of wellbeing services – is ready to support them, shift after shift.
To learn more or talk through the options, contact the EAP team at eap@hospitalityaction.org.uk or use the enquiry form above.