The hospitality sector needs modern mental health support. Our EAP is here whenever you need it.
Our 24/7 availability and hospitality-specific care ensures that help is only a call away. Whether it’s a long shift, a difficult customer, or the stress of an unpredictable work environment, we’re here to help. We also offer support for personal challenges - money worries, family or relationship struggles, legal situations or health concerns - every team member is cared for, no matter the issue. Our approach is simple, direct, and designed to provide real-time help, giving workers the support they need in moments of stress, without delays or obstacles.
We minimise business risk and operational disruption by supporting the entire workforce with a wide range of support services to help employees address their problems before they impact performance, morale or increase absenteeism. We walk with your employees providing practical solutions and the resilience they need to tackle any challenge they may face. Where needed, our support extends to managers or colleagues and is always backed by solid reporting to inform business planning and monitoring.
Calculate Your Savings.
See how much you could save by reducing absenteeism and turnover.
Find out moreUnmatched Care, Tailored for Hospitality
Our evidence-based, market-leading clinical model gives you expanded access to the highest quality yet most cost effective care, tailored specifically to the needs of your people - when and where they need it. We provide a range of interventions, from single-session support to longer-term care - something no other provider offers in the hospitality space, all for a competitive price.
Healthier people, stronger teams, and thriving workplaces - empowered by proactive, evidence-based support from your industry charity.
| Wellbeing Essentials The foundations of health and wellbeing support | Wellbeing Plus A care team in your people's pocket. | Total Wellbeing Complete mental health coverage for every situation | |
|---|---|---|---|
| 24/7 Clinical Support | |||
| Instant access to clinical support via phone, WhatsApp, SMS and live chat | |||
| Qualified & Accredited Counsellors | |||
| Single Session Model with triage, referrals or escalations | |||
| Critical Incident Support Management (CISM) - Onsite & Remote* | |||
| Referral to ancillary services including legal, financial, hardship grants and more | |||
| Counselling | |||
| Short-term counselling and Silvercloud iCBT for mild to moderate cases** | |||
| Counselling Sessions from our Diverse Counsellor Network** | Up to 8 sessions per issue | Up to 12 sessions per issue | No session caps |
| High intensity CBT and psychotherapy for difficulties that require long term support** | Available as an add on | Starter allocation with option to add more | |
| Digital wellbeing | |||
| Branded wellbeing platform and app | |||
| 1000+ shopping discounts | |||
| 250 hours of elearning on topics including lifestyle, fitness, nutrition and more | |||
| Digital gym and wellbeing series, live and on-demand | |||
| Ongoing support | |||
| Advanced Care Team to bridge the gap between complex and long-term care | |||
| Unlimited lifestyle coaching | |||
| Reporting and account management | |||
| In-Depth Ml reporting (Utilisation, Clinical Outcomes) | |||
| Account management support | |||
| Find out more | Find out more | Find out more | |
*available for an additional fee
**where clinically appropriate
Got questions? We've got answers!
Browse through our most frequently asked questions to find quick and helpful information.
Thought leadership.
We apply our extensive industry experience and data to address hospitality’s challenges, and suggesting solutions you can implement in your business today.
Need further info?
To find out more about how the EAP could support your people please contact the EAP Team, call Head Office on 0203 004 5500, or send us an enquiry using our easy to use form.