Get Help. Apply for a Grant.
We provide grants to help people make ends meet. Support ranges from everyday essentials such as heating, school uniform and general living costs, to supporting those who are living with an illness or disability or those experiencing homelessness or domestic violence.
Our grants programme is available to anybody who is currently working in the UK hospitality industry or who has for a five-year period in their working life. We offer a range of support depending on your need. If you’re facing an issue don’t wait until the problem becomes acute get in touch with us straight away, but please be sure to read our full criteria here, before starting your application.
Hospitality Action Helpline.
0808 802 0282 (24/7)
EAP Assistance Line.
0808 802 2111 (24/7)
Essential Needs Grants.
These grants are provided help towards the cost of an item or need considered essential for the wellbeing or improving the quality of life of the person applying, such as a washing machine, a bed, a cooker, medical items, debt solutions, securing accommodation, clothing, food and general living costs.
Crisis Grants.
These grants are given to people of working age who have suffered a sudden loss of income due to bereavement, illness or injury. Grants are usually given for a maximum of one year. The grant aims to assist with the person’s general living costs for a set time so that they have time to adjust to their new circumstances before returning to work.
Top-Up Grants
These grants are given to retirees who have spent most of their life within our industry and are now on a very limited income. The grant aims to assist with their general living costs to ensure that an adequate standard of living is achieved. All of our Top-Up grant recipients are enrolled on our Golden Friends scheme see Golden Friends section for more details.
Family Days Out
For a family in crisis quality time together is often hard to come by. That’s why our family days out are such an important part of our grants programme.
Outings take place across the UK and range from visits to safari parks and theme parks to trips to sea life centres and bowling alleys. During December we also offer festive treats to local pantomimes or ice skating.
Eligible families are selected from our existing grants recipients for each year.
Winter Fuel Grants
Our Winter Fuel grants are there to working age people who are concerned about their heating bills and how they’ll be able to afford to keep their homes warm through the colder weather. Our Winter Fuel Grants Programme is open to those currently working within the hospitality industry and earning a low wage.
Grants are for £150 and the scheme is open between November and March each year. If you need assistance before the scheme opens again then please complete our full grant application form which can be found below.
School Uniform Grant
We know that kitting children out for the new school year can be an incredibly expensive process. That’s why we have introduced an annual School Uniform Grants programme.
We want to make sure every hospitality industry child goes to school with their head held high and that no parent has to feel the anguish of not being able to provide a decent uniform for their children.
Eligible families will receive a payment of £60 per child for up to 3 children. That should be enough to purchase all you need to get the school year up and running and to ensure they have enough of the essentials they need to be well turned out for the year.
We have allocated a fund for the programme which is open from June until the end of July. All you need to do is fill out the form below to get started.
Before you start here’s a few things you need to know:
- You need to be currently working in the hospitality industry
- Your children are in full time school education. Our scheme covers infants from reception to year 11 in secondary school. Pre-school nursery and sixth form/FE children aren’t eligible.
- Be on a limited income
- Have savings of less than £1,000 (including rolling bank balance)
Payments will be made early in August to give you plenty of time to beat the crowds in the local shoe shop.
If you do not fall within the above criteria or have missed the deadline please contact us on 020 3004 5500 to discuss whether you can apply through our main grants programme.
Apply for a grant.
Grant Applications for our Main Grant programme take between 4 – 6 weeks to be allocated to a caseworker for processing. Fully completed cases will receive a decision within this time frame, if further information is required then a caseworker will be in touch explaining what is required.
Already applied for a grant? Login here.
Steps for application:
1) Please read our grants application guidance notes.
2) Download the appropriate grant application form:
This form can be filled in on your device or by-hand. If completing on a device we recommended using a pc or laptop.
This application form can be used for all grant types, but during set periods we have 2 streamlined application processes – see below.
- Winter Fuel Grant (grant scheme open November - March)
Form needs to be printed off, completed and either posted back or scanned in and uploaded – see step 3.
Outside of grant opening dates our Main Grant Application form can be used if you need help in this area.
- School Uniform Grant (grant scheme open June – August)
Form needs to be printed off, completed and either posted back and scanned in and uploaded – see step 3.
Outside of grant opening dates our Main Grant Application form can be used if you need help in this area.
3) Register for a Hospitality Action account here - this allows you to upload your form and supporting documents securely online. You can only upload PDF’s. You can also send these to us via post or email - both addresses are provided on the application form.
If you have any problems with completing your application, please contact us.
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