Get Help. Can We Help You?

We offer financial assistance to people currently working in the hospitality industry or those who have worked for five years of their careers.  There’s more information about whether we can help you below.

In addition to financial assistance we also offer emotional support and advice on a range of issues including mental health problems, legal concerns or debt advice. These services are offered to hospitality workers who meet our criteria and also to a wider community of people not directly working in the provision of hospitality but who are covered by our EAP programme. 

 

To get help from Hospitality Action you must:

  • Either be working in the hospitality industry right now, or have worked in the industry for at least 5 years in your working life. See below for our definition of of hospitality.
  • Have limited savings/capital.
  • Be seeking help in an area we can consider – a list of exclusions is given below.

Exclusions

We cannot assist with any of the following:

  • Education related costs such as private school fees, fees for educational courses, student maintenance, and student loan repayment
  • Most private medical treatments
  • Residential Care fee shortfalls
  • Legal costs (except debt solutions)
  • Property repairs/adaptations where equity release is a viable option
  • Business costs

Please note that we also cannot consider a grant for an item until all statutory sources of funding have been tried.

 

What do we mean by “hospitality industry”?

On the face of it, providing people with food and drink is one of the most straight forward jobs in the world. But it’s never that simple. For us, ‘hospitality industry’ falls in to two categories.

  1. You could have… ‘Worked in any role for a company whose main function is the provision of food, drink or accommodation directly to the public’.

By this we mean the company that you work for has hospitality as their main function. In other words, hotels, restaurants, cafes, pubs, bars, nightclubs, sandwich shops, even cupcake stands!

If your company is one of the above then we’ll support ANYBODY who works there. Obviously, that’s traditional roles like chefs, bartenders, waiters, kitchen porters, receptionists etc.

But it’s also all the other roles, for example maintenance workers, finance people, purchasing, security, marketing, in-house florists, spa workers, housekeepers, ground staff, personal trainers, cleaners. ANYBODY who works in a hospitality business.

  1. Or, you could…. Have worked in a job where your direct role is the in-house provision of food, drink or accommodation in another business sector.

By this we mean that you provided food & drink in a company or place whose main function isn’t hospitality.

For example. you could be a school cook, cook in a care home, work in a staff restaurant in an office or factory, serve in a museum café, airport, railway station, or even work in a fast food outlet in a theme park.

As long as your role was the provision of food & drink we’ll consider your application. If you were a chef, cook, kitchen porter, waiter, host, bartender, or you worked in an in-house café or grab and go outlet - then you’re likely to be covered by HA.

If you were in another support role such as facilities management or cleaning the chances are we may not be able to help you, but you should call us to check before you try elsewhere.

If you have concerns about whether we can help you please contact us on 020 3004 5500 before completing the application form.

Examples of job roles where we do and don’t help.

 

Covered

Not covered

Anyone directly employed by a hotel /pub/bar/restaurant

Hotel Consortia – Pride of Britain, Preferred Hotels and Resorts etc.  
Travel Agents Generalist booking sites such as Trip Advisor, Trivago etc.
Members only clubs – all staff

Military hotels – all staff
 
Fast food – fish & chips, kebabs, take away

Ice cream parlour (sit in) and cake shops (e.g Kaspas)
Ice cream vans

Food distribution roles such as truck driver or warehouse staff
Coffee shops and mobile coffee vans, mobile hot food vans/stalls

Festival catering/farmers markets
 
Bakeries as long as they sell hot food too.  Tea shops (cakes, sandwiches and tea).

Cupcake stalls, Krispy Cremes, Lola’s etc.

Grab & Go outlets
Bread shops/stalls

Cakes – creation of wedding cakes, birthday cakes etc
Chefs/caterers – in any sector eg

  • Police
  • Military
  • Schools 
Lunchtime Supervisors.

Restaurant booking sites or takeaway sites – Just Eat, Open Table etc.
Housekeeping in hotels (including agency work providing they always work in a hospitality venue)

Cleaning/Housekeeping etc in universities which are run like hotels outside term time
Private housekeeping, or in a non-hospitality setting

Outsourced professional services such as finance, marketing etc.

Other university staff
Cleaning in hospitality establishment and also agency cleaning if they consistently in a hospitality setting Cleaning in non-hospitality establishments 
Airline catering companies Air Stewards and airplane staff 
Bar staff and hot food in a cinema, bingo hall, bowling alley, casinos etc No other cinema/bingo/bowling staff.  Croupiers 

Deliveroo drivers and any take away delivery people.

Meals on Wheels (hot food delivery)

Companies that deliver chilled/frozen readymade meals

Uber Eats 
Steward in Merchant Navy  
All jobs on cruise ships  (UK based companies)  
NHS hostesses (catering is most of role)  
Hostels Private rental properties such as Airbnb.
Campsites/Butlins etc (need to have facilities – café, bar etc)

Catering at fun fairs, theme-parks or attractions
Theme Parks, static caravan sites (where people live or have a holiday home)
Paid work in the industry

People who are paid in kind (e.g. food and accom – religious retreats).

Catering in prison by prisoners 
Voluntary work in our industry
All event company staff.  Venues that host events such as weddings but its not their main purpose – eg English Heritage sites