Employee Assistance Programme. Let us help your business today.

What is an Employee Assistance Programme....

And why you need one.

An Employee Assistance Programme – or EAP for short – enables employees to access to confidential, expert, support and advice 24/7 to support their wellbeing and help prevent issues turning to crisis.

Ours is a wraparound package of expert care for your entire workforce, designed specifically with hospitality people in mind.

The best EAPs (like ours) provide enhanced support to managers who often, help an employee make the first step to ask for help.

A subscription to Hospitality Action's EAP is the best and most cost effective step you can take to protect your employee wellbeing today.

Our clients include.

What's included.

Access an online resource with over 200 different fact sheets supporting topics such as home life, work life, wellbeing etc.
Online mindfulness courses and CBT.
Live chat and 24/7 telephone help line.
Managerial Adviceline & Managed Referrals.
Personal counselling – telephone, online and face-to-face counselling.
Legal and Tax information and guidance.
Financial planning and debt advice.
Addiction support - expert help with alcohol, drugs, gambling or other addiction issues.
Hardship grants – where our criteria are met.

Parenting helpline – topics covered include: pregnancy and birth, single parenting, shared parenting, and teenage challenges
Elder care – support and advice on caring for an older relative or dependant.
Access to a translation service covering 170 languages
Bespoke managerial reports, employee booklets, employer’s briefing document, posters and subscribers’ newsletter.
Whistleblowing service – a confidential service giving employees the opportunity to report any work-related concerns to an independent third party.

EAP customers also receive preferential rates on critical incident and trauma support, for example, we provided trauma support and counselling to hospitality professionals after the Borough Market and Manchester Arena attacks.

Preferential rates are also offered on a range of training courses (including Mental Health First Aid) as well as mediation, occupational health and wellbeing services.

Why choose Hospitality Action’s EAP?

Hospitality Action’s EAP was created by hospitality people, for hospitality people, and already supports over 190,000 industry professionals.

Hospitality Action has over 185 years’ experience of helping hospitality people, meaning we are uniquely placed to understand and resolve the specific issues they face at work and in their personal lives.

Our EAP has been tailor-made to support the industry we serve. It addresses key issues such as stress relating to long hours, and split shifts; financial pressures stemming from the current cost-of-living crisis; and addictive behaviours linked to the proximity of alcohol and substances.

All of our specialist support is independent, confidential and available for an annual cost of just £5.95 + VAT per employee with a one-off establishment fee in your first year of subscription.

We can also offer payment options for businesses with a small work force. Whatever the problem, our clinicians are here to help 24 hours a day, 365 days per year.

Uniquely among EAP providers, should a hardship grant be required by any recipients of EAP support, we’re able to point them towards our grant-giving team, for consideration for financial support via a grant which does not have to be repaid.