HA’s 2018 in five defining moments …

It’s a year, now, since I moved from The Caterer to Hospitality Action. I thought I’d round off 2018 by capturing my thoughts on the past twelve months. Here’s my 2018 in five defining moments.

When the chips are down, sometimes only chips will help 

Back in January, as I was trying to get my head around the sheer breadth of services our charity offers, a colleague suggested I rifle through the “thank you” file. In it, I found a note, handwritten in pencil, from a little boy called Liam. Liam and his dad had enjoyed a family day out to the cinema on us and had written to thank us. Our Family Days Out scheme gives families that are under the cosh a little ‘us’ time, a chance to regroup in the face of ongoing difficulties.

Liam’s thank-you letter hit home: for the cost of a couple of cinema tickets, some pop, a bag of chips and a ride on the bus, we’d given Liam and his dad a memory to treasure.

Liam’s story demonstrates how support can come in many shapes and sizes.

As well as Family Days Out, we run our Golden Friends scheme to keep loneliness and isolation at bay for industry retirees. We offer an Employee Assistance Programme that helps employers keep their teams happy, healthy and work-ready. We award grants to people in financial difficulty. We facilitate a phone friends scheme that provides lifelines for the elderly. And we offer bespoke counselling for a wide range of issues.

As hotelier Sally Beck said in February, once you understand what we do, you fall in love with us!

Enter Mitchell … 

By his own admission, until his life hit a bump in the road, Mitchell Collier thought he was the last sort of person HA helps. Young, healthy, forging a career at Le Manoir aux Quat’Saisons, he felt indestructible. It turned out he was exactly the kind of person HA helps.

In early 2017, Mitchell’s health and confidence took three body blows: his relationship broke down, he was overlooked for a promotion, and he received a cancer diagnosis. HA arranged for counselling to put Mitchell back on his feet. By Spring of this year, he was back on track, and he approached us to volunteer as a case study. The resulting video drew an enormous response on social media. An HA star was born.

Too often, the perception of HA is that we exist solely to help drunk or substance-addicted chefs. Of course, we do help chefs with addiction issues, and anybody else fir that matter, and we’re proud to do so. But that’s just a small part of what we do. We help people with all sorts of problems, from all types of business, in all spheres of hospitality.

Mitchell’s generosity of spirit and willingness to act as an ambassador for HA was a crucial development. He debunked the myth, once and for all, that HA is for other people.

A social whirl for a good cause …  

Principal patron, Jason Atherton had already been running Social Sunday for three years, when I joined HA. The summer fundraising initiative across his London restaurants was his way of supporting the charity, and had already raised many tens of thousands of pounds for us.

This year, Jason and I drew a line in the sand: from 2018 onwards, we agreed, Social Sunday would be opened up to the whole industry. Our vision was to establish a date in the hospitality calendar when the industry looks to itself, and looks after its own.

The response was heart-warming. From Leith to Land’s End, hospitality operators concocted their own ways to support Social Sunday. In the end, more than 50 businesses across the country took part, raising a huge amount of money in then process.

In 2019, Jason and I plan to go nuclear with Social Sunday. Watch this space.

The mental health imperative 

In May, we marked Mental Health Awareness Week  by hosting an event at the Royal Lancaster London, to shine a light on the issue of stress in the hospitality workplace. Research conducted before the event suggested that a worrying 80% of hospitality professionals regard their job as stressful sometimes or most of the time, while 51% – over half! – described their job as being stressful most or all of the time.

The event and its ripples across social media proved – as if proof were needed – that there’s a ticking mental health time bomb under UK hospitality.

On World Mental Health Day in October, two Michelin-starred chef Sat Bains blogged for us and set a lofty goal:

“Beyond our four walls, we are fortunate to have Hospitality Action to support people in our industry through the hardest of times. Together with HA, we can break the stigmas that stop so many people asking for help and create an environment where people feel they have both the support of their line manager or a friendly ear at the end of HA’s action line.”

Amen to that, Sat. This’ll be a clear goal for us next year.

The need for help never goes away … 

Like the magic porridge pot in the children’s tale, the HA in-tray never seems to get any emptier. This winter, the delays around universal credit payments and the continuing fear, uncertainty and doubt around Brexit have sparked a steep rise in requests for support from HA.

Into 2019, we’ll move Heaven and Earth to help as many people as we can – but we’ll need your support in this. I look forward to working with you next year, to make UK hospitality a happier, healthier and more nourishing place.

Meanwhile, Happy Christmas from the whole HA team.

So you think you know what Hospitality Action does? Think again.

 

They used to run an advert for the Radio Times on the telly. If you remember it, you’re a fifty-something like me, or older. The pages of the magazine would flick before you, lingering on the week’s best content – “Petula Clark celebrates 50 years of the vote for women! Stewpot takes the Treasure Trail! Why you should never argue with a Sagittarian!” – before an awe-struck reader delivered the pay-off line: “I never knew there was so much in it.”

The Mad Men and Women of the advertising world could easily apply the same creative concept to Hospitality Action.

Ours is a complicated story to tell. We offer grants, counselling, family days out, a retiree befriending scheme, addiction awareness seminars and an employee assistance programme. We support people who are about to start work in the industry, people who currently work in the industry, people who have retired from the industry – and their partners and children.

No wonder people are often confused by exactly what Hospitality Action is and what it does.

Someone in the industry recently asked: “HA, that’s the charity for the homeless, right?” And another told me: “you’re the people who help drunk chefs.” Well, yes, yes – and no.

Yes, we help industry professionals unable to pay for a roof over their head. And yes, we support people with a range of addiction challenges. But we do much, much more besides.

Simply put, HA is a force for good. We offer lifelines to people who work or have worked in hospitality and find themselves in difficulty or crisis.

Behind their smiles and their game faces, hospitality professionals are as prone to life’s challenges as we all are – that’s where HA comes in.

We help people set their lives back on track. This might mean funding home adaptations for someone dealing with the onset of a life-changing medical condition. It could mean helping a victim of domestic abuse to start a new life. It could be laying on Golden Friends lunches or teas to keep loneliness at bay for industry retirees. Or it could take the shape of offering crisis support to teams dealing with traumatic events like the London Bridge or Manchester Arena attacks.

Whatever the challenges are that beset the human condition, HA can help overcome them.

See – I bet you never knew there was so much to us?

 

When the thud of envelope on door mat reminds you the world hasn’t forgotten about you …

This pile of envelopes can only mean one thing: it’s time to ship the latest mailing of our bi-monthly Golden Friends newsletter.

All hands were on deck last Friday – super-volunteer Denise‘s among them – to stuff into envelopes the fifteen hundred copies of the newletter we send out to our Golden Friends.

Golden Friends is a contact scheme for people who have worked within the hospitality industry and are now retired. It is a free scheme and is open to anyone who is over pension age and has worked within the hospitality industry in the UK for at least 7 years.

We use the phrase, Golden Friends, because we hope that the programme’s members are enjoying their golden years. But of course, for too many elderly people, retirement can bring with it loneliness and isolation. The loss of a life partner and worsening mobility only exacerbate this.

As well as the newsletter, the programme sends members birthday and Christmas cards and gifts, and invites them to regional lunches and teas where they can meet old friends and make new ones. (If you can donate a lunch or tea please click here for further details.)

Members can also request an introduction to one of our befriending volunteers, who keep in touch with Golden Friends through home visits and over the phone. I’ve written about my phone friendship with Dora, previously.

The Golden Friends newsletter is a mixed bag of content. The latest edition has information about how to join an audiobook library; advice on how to create bee- and butterfly-friendly gardens; and some enjoyable content about the NHS, which celebrates its 70th birthday this year. Sudoku lovers are well catered for; as are bakers, who’ll enjoy this month’s banana bread recipe.

Our Golden Friends love to browse each new edition. For some of them, points of contact with the outside world are few and far between, so just hearing the thud of post on door mat is a pleasure.

The newsletter is sponsored by the Worshipful Company of Innholders. Bless them for this gift to the people who laid the foundations of today’s hospitality industry. And well done to Hospitality Action’s Jenny Gill for compiling it.

 

Why supporting Hospitality Action needn’t be about putting your hand in your pocket …

Seven years ago, I didn’t know Dora Somerville. Now I count her as a good friend. We’ve never met (Dora lives in Wales, I live in London), but we speak regularly on the phone. You see, Dora is my HA phone friend.

Dora is very proud of her children and grandchildren, and keeps me posted on what they’re up to. Sometimes she reminisces about her life in the WAAF during the Second World War, or about her career in catering in Manchester. She often talks about her husband Hughie, whom she lost a few years ago.

Despite her fading eyesight and mobility challenges, Dora is always stoical and upbeat. She’s wise and she’s proud. And she makes me laugh.

In return, I tell Dora about my wife, Susie, and my family. And I update her on all the people I meet, and the restaurants and hotels I experience, within the hospitality industry. Dora likes to hear about Susie’s horse riding lessons, and about our holidays in Cornwall and overseas. Sometimes she even laughs at my jokes.

Dora has the odd ‘off’ day – don’t we all – and I’ll cheer her up. Other times, she’ll offer me counsel on some issue I’m grappling with. Last year, she was sympathetic and supportive as I dealt with the loss of my mother and father.

It’s important to say that Dora is anything but lonely. Her family dotes on her and is supportive and attentive. I think our phone friendship just offers her another perspective, another point of focus. Another friend.

Growing old is hard. Family and friends pass away, the ways of life you’ve known change beyond recognition, and it’s easy to think the world has forgotten about you. Reaching out to someone elderly is a great way of reassuring them that’s not the case, that their views, memories and lives still matter.

Befriending Dora has enriched my life over the past seven years, and I’d like to think she’d say the same about befriending me.