Enjoy a pub quiz, transform hospitality lives

We’re edging closer to the night of Hospitality Action’s annual pub quiz fundraiser, the Big Fat Quiz.

If you haven’t been to the event before, imagine the biggest pub quiz ever, but with a delicious three-course dinner and wines in place of warm beer and a limp burger, and you won’t be far wrong.

We’ve got DJ legend Pat Sharp playing the part of quizmaster for a second year. And the inimitable Brian Turner will again be running the auction, armed only with his usual bundle of passion and energy, and a large ladle pinched from the Hilton kitchens.

Is it cheesy? Yes. Fun? Hell, yes.

Our quiz is a perfect opportunity to get in some team-building and some fun with your colleagues. Who knows, you might even be crowned the brainiest hospitality business in the land. Imagine the bragging rights over your competitors …

So: pub quiz, fun with your mates, great food, oodles of wine, some wonderful raffle and auction prizes – reasons enough to come along, right?

Here’s another reason.

By attending our quiz next month, you’ll be directly supporting our work to help people who work or have worked in hospitality and find themselves in difficulty or crisis.

If that doesn’t inspire you to commit to memory the last ten Presidents of the United States, the world’s longest river and the order of Henry VIII’s wives, and make a beeline for the Hilton Park Lane, nothing will.

The Real Downton Abbey

Hospitality Action is offering supporters the exclusive opportunity to explore the opulent corridors and rooms made famous by award-winning TV period drama Downton Abbey. Guests will get to relive the drama from the popular TV show, walking through the very rooms where Hugh Bonneville’s character Robert Crawley, Earl of Grantham, his aristocratic family and their servants lived in the early 20th century.

Highclere Castle is a stunning country house set within a 5,000-acre estate in Hampshire and is the country seat of the Earl of Carnarvon. In addition to being the main filming location for Downton Abbey, Highclere was a filming location for the British comedy series Jeeves and Wooster, which starred comedians Hugh Laurie and Stephen Fry.

Prior to the tour, guests will enjoy a Taittinger Champagne reception, kindly sponsored by Hatch Mansfield  followed by a fabulous three course lunch with carefully selected wines, kindly donated by Chapel Down in the Californian Suite at The Vineyard at Stockcross, a Relais & Châteaux 5 star hotel and spa. The hotel is renowned for its impeccable service, 3 AA Rosette restaurant and award-winning 30,000 bottle wine cellar. Guests will then have the opportunity to explore the castle and the grounds at their leisure, including the Egyptian Exhibition, before rounding off the day with a delicious afternoon tea back at The Vineyard.

We’re just delighted The Vineyard is hosting this event once again for us so we can offer our supporters the chance to visit Highclere Castle this spring. This exclusive afternoon is sure to appeal to all and will raise much-needed funds and awareness of our work – it’s set to be a fantastic day!

This event is popular with our supporters in the South West and guests willingly travel some distance to attend this fundraiser. With fabulous raffle prizes and a live auction to get you excited, the day is a real treat.

The event will be held on Monday 8th April, tickets are priced at £105 and include coach transfers between The Vineyard at Stockcross and Highclere Castle.

To book online visit: www.hospitalityaction.org.uk/events . Early booking is recommended, as places are limited.

To find out more contact Maria on 020 3004 5516 or mcarter@hospitalityaction.org.uk .

Saddle up and come along for the ride

 

Hospitality Action is delighted to launch its fifth annual Le Tour de Cuisine – Cotswold Cycle Challenge on Monday 10th June, kindly sponsored by Sky and The Calcot Collection.

Team Sky with their medals

You will be astounded to learn that since 2015 when it first launched, the Cotswold Cycle Challenge has raised a staggering £220,000 for the charity. If you are a past participant, thank you so much for your contribution, it’s a tremendous success!

Hotels, restaurants, caterers, suppliers and hospitality businesses from the South West came together to celebrate our wonderful industry and raise much needed funds for their favorite charity. It is such a great day out: team building, networking, getting fit, coming together and having fun, all for a good cause. See here a few of the participating companies over the years.

Team Gold Key Media
Team Creed

 

 

 

 

 

Following tradition, there will be four cycle routes to choose from, which will all take in the spectacular North Cotswold countryside and will start and finish at charming Calcot.

The short ride (20 miles) is perfect for those who fancy a leisurely cycle; for those who are up for more of a challenge, there are two mid-routes to choose from (40 and 60 miles); and if these are not tough enough, then the long route (100 miles) might be more to your flavour!

We have improved all the routes again this year, staying away from the tough hills and the busy roads, making sure that cyclists of all abilities and ambition can take part and still enjoy the ride. Along the way, there will be feeding stations at Whatley Manor, The Manor at Castle Combe and at the Village Hall in Barnsley, which will offer an array of delicious delights kindly arranged by local hotels. At the finishing line at Calcot, cyclists will once again be able to enjoy a complimentary glass of Taittinger Champagne, kindly sponsored by Hatch Mansfield, a free leg massage, BBQ to celebrate their success including beverages and of course a well –deserved medal to celebrate your success.

The registration fee is £40, with a minimum of £100 sponsorship per person required to raise those much-needed funds for Hospitality Action’s cause. Let’s not forget that this is a fundraiser. Last year we raised over £50,000 for the charity, which was a truly magnificent effort.

We want to be able to assist even more hospitality people to turn their lives around this year, but we need your help to do it, so it would be really fantastic if you could participate once again with your teams and perhaps even cajole some additional industry riders to support and join in the fun! Let’s go for a record year. The funds you all raise really will make a huge difference to our work and will go towards supporting your colleagues in crisis, such as the Ellis Family.

For further information and to book your place, please visit our events page or email Maria at mcarter@hospitalityaction.org.uk

Show your support for Hospitality Action, come along for the ride!

A rare chance to network with the cream of UK hoteliers – and have some fun!

This year, the cream of the UK’s hoteliers will again don aprons and white gloves to work as waiters and sommeliers at our fourth biennial Back to the Floor event.

The idea is simple: eminent hoteliers dredge their service experience from the dustiest corners of their memories and negotiate some fiendish tasks (think silver service-d peas …), while their table guests reach for umbrellas and sou’westers to avoid a drenching by the hapless sommeliers.

This year’s event takes place at the Dorchester Hotel on 26 April, when 75 hoteliers, from Jason Adams of the Lygon Arms to Pim Wolfs of Dormy House, will be going back to their roots in aid of Hospitality Action.

I’ve been a sommelier at the previous three incarnations of this event. In Year One, at Pennyhill Park in 2013, I had the dubious honour of being named the lowest tipped sommelier, for which I was awarded a bottle of Blue Nun and the trophy pictured above. As I recall, Jeremy Rata helped me drown my sorrows with a steady supply of Laphroaig, later, in the hotel bar.

As well as the 75 hoteliers waiting at table, the Dorchester’s ballroom will be jam-packed with hotel teams who’ve come to watch their bosses’ ritual humiliation. We think this, and the storm of social media attention the event aways creates, makes Back to the Floor eminently sponsor-able.

Interested? Give me a call on 07919 324978.

HA’s 2018 in five defining moments …

It’s a year, now, since I moved from The Caterer to Hospitality Action. I thought I’d round off 2018 by capturing my thoughts on the past twelve months. Here’s my 2018 in five defining moments.

When the chips are down, sometimes only chips will help 

Back in January, as I was trying to get my head around the sheer breadth of services our charity offers, a colleague suggested I rifle through the “thank you” file. In it, I found a note, handwritten in pencil, from a little boy called Liam. Liam and his dad had enjoyed a family day out to the cinema on us and had written to thank us. Our Family Days Out scheme gives families that are under the cosh a little ‘us’ time, a chance to regroup in the face of ongoing difficulties.

Liam’s thank-you letter hit home: for the cost of a couple of cinema tickets, some pop, a bag of chips and a ride on the bus, we’d given Liam and his dad a memory to treasure.

Liam’s story demonstrates how support can come in many shapes and sizes.

As well as Family Days Out, we run our Golden Friends scheme to keep loneliness and isolation at bay for industry retirees. We offer an Employee Assistance Programme that helps employers keep their teams happy, healthy and work-ready. We award grants to people in financial difficulty. We facilitate a phone friends scheme that provides lifelines for the elderly. And we offer bespoke counselling for a wide range of issues.

As hotelier Sally Beck said in February, once you understand what we do, you fall in love with us!

Enter Mitchell … 

By his own admission, until his life hit a bump in the road, Mitchell Collier thought he was the last sort of person HA helps. Young, healthy, forging a career at Le Manoir aux Quat’Saisons, he felt indestructible. It turned out he was exactly the kind of person HA helps.

In early 2017, Mitchell’s health and confidence took three body blows: his relationship broke down, he was overlooked for a promotion, and he received a cancer diagnosis. HA arranged for counselling to put Mitchell back on his feet. By Spring of this year, he was back on track, and he approached us to volunteer as a case study. The resulting video drew an enormous response on social media. An HA star was born.

Too often, the perception of HA is that we exist solely to help drunk or substance-addicted chefs. Of course, we do help chefs with addiction issues, and anybody else fir that matter, and we’re proud to do so. But that’s just a small part of what we do. We help people with all sorts of problems, from all types of business, in all spheres of hospitality.

Mitchell’s generosity of spirit and willingness to act as an ambassador for HA was a crucial development. He debunked the myth, once and for all, that HA is for other people.

A social whirl for a good cause …  

Principal patron, Jason Atherton had already been running Social Sunday for three years, when I joined HA. The summer fundraising initiative across his London restaurants was his way of supporting the charity, and had already raised many tens of thousands of pounds for us.

This year, Jason and I drew a line in the sand: from 2018 onwards, we agreed, Social Sunday would be opened up to the whole industry. Our vision was to establish a date in the hospitality calendar when the industry looks to itself, and looks after its own.

The response was heart-warming. From Leith to Land’s End, hospitality operators concocted their own ways to support Social Sunday. In the end, more than 50 businesses across the country took part, raising a huge amount of money in then process.

In 2019, Jason and I plan to go nuclear with Social Sunday. Watch this space.

The mental health imperative 

In May, we marked Mental Health Awareness Week  by hosting an event at the Royal Lancaster London, to shine a light on the issue of stress in the hospitality workplace. Research conducted before the event suggested that a worrying 80% of hospitality professionals regard their job as stressful sometimes or most of the time, while 51% – over half! – described their job as being stressful most or all of the time.

The event and its ripples across social media proved – as if proof were needed – that there’s a ticking mental health time bomb under UK hospitality.

On World Mental Health Day in October, two Michelin-starred chef Sat Bains blogged for us and set a lofty goal:

“Beyond our four walls, we are fortunate to have Hospitality Action to support people in our industry through the hardest of times. Together with HA, we can break the stigmas that stop so many people asking for help and create an environment where people feel they have both the support of their line manager or a friendly ear at the end of HA’s action line.”

Amen to that, Sat. This’ll be a clear goal for us next year.

The need for help never goes away … 

Like the magic porridge pot in the children’s tale, the HA in-tray never seems to get any emptier. This winter, the delays around universal credit payments and the continuing fear, uncertainty and doubt around Brexit have sparked a steep rise in requests for support from HA.

Into 2019, we’ll move Heaven and Earth to help as many people as we can – but we’ll need your support in this. I look forward to working with you next year, to make UK hospitality a happier, healthier and more nourishing place.

Meanwhile, Happy Christmas from the whole HA team.

The Staff Canteen helps Hospitality Action as it helps build careers …

Support for Hospitality Action comes in all shapes and sizes.

Some people like to skydive, others prefer to ease into a bath full of baked beans. Troy Smith opts for Tough Mudders and other endurance sports. Meanwhile, Denise this summer cycled from London to Paris in memory of her husband, Paul.

Next month, our friends at the Staff Canteen, the UK’s largest online network of professional chefs, are supporting us at the first of a new series of events aiming to celebrate hospitality as a great career choice.

UK hospitality will never resolve its enduring skills shortage until it takes proactive steps to sell itself as a career of choice – and that starts with showcasing why it’s such an amazing sector to work in.

The Staff Canteen Live college tour is taking top chefs back to college in a first step to tackling the chef shortage at grass roots level, by highlighting the many and varied career options available in foodservice. The tour aims to inform students on how to forge a successful career in hospitality. It’s being run in partnership with the Royal Academy of Culinary Arts.

The tour’s first stop is at Westminster Kingsway College, on Monday, 3 December, where students will be able to quiz a panel of chefs comprising Michelin-starred John Williams MBE, Executive Chef at The Ritz; Alyn Williams, Chef Patron of Alyn Williams at The Westbury and The Wild Rabbit; Rob Kennedy, Culinary Director at Compass Group UK and Ireland; Glenn Evans, Head of Food Development at Las Iguanas; and Ruth Hansom, Head Chef at Luton Hoo Hotel.

For John Williams and Ruth, the event will be a trip down memory lane – both studied at Westminster Kingsway.

John is encouraging students to “listen and learn from us as we have been there and done it”.

And Ruth agrees. “It’s important to nurture and encourage young people into the industry”, she says. “It can be tough but it’s also rewarding, which is why it’s important to find the best route for you. It’s key to show young people all the avenues as they are so diverse.”

Mark Morris, Founder of The Staff Canteen, says: “on our panel are some of the most successful chefs working in the industry today. They all began their careers in a very similar environment to the students who join the tour. I hope we communicate that our panel have been successful through hard work; and that all that’s separating the students and them, is a structured career path and a strong work ethic.”

The event will be live-streamed on The Staff Canteen’s Facebook page and YouTube channel from 5pm. It’s the first of four events at colleges around the UK, in the coming months.

If you’d like to get involved in future tour events, email jen@thestaffcanteen.com or call 0330 202 1051.

And what’s in it for HA? The Staff Canteen will be donating £1000 to us on behalf of the chefs on the panel, to reflect the fact that we provide a safety net to catch chefs and other hospitality workers, if they fall.

Thanks, Staff Canteen.

Could 2019 be the year you host an event to support your fellow hospitality people?

An amazing thing happened last Tuesday. Jose Pizarro joined forces with Chris and Jeff Galvin to cook up a storm at a gala fundraising dinner in aid of Hospitality Action at Jose’s eponymous restaurant at the top of Bermonsdey Street.

The result? A wonderfully enjoyable gourmet evening – and £17,000 in the HA kitty to spend on helping hospitality people in difficulty.

A full house of Galvin and Pizarro fans gathered to enjoy a spectacular feast, celebrating the very best of Spanish/French cuisine:

  • Croquettas squid ink with Alioli Jamón Ibérico 100%, 5J, Acorn fed Brochette of Autumn Vegetables
  • Escabeche of Yellow fin Tuna, smoked Aubergine caviar
  • Presa Ibérica 5J , Mushroom and Romesco sauce
  • Saint-Marcellin, Torta del casar
  • Apple tarte Tatin & Normandy crème fraîche.

As well as benefiting from ticket sales, we profited from a live auction, silent auction and £20 prize draw.

At HA, we run a full schedule of fundraising events aimed at generating revenues that we can then disburse as grants. And we’re immensely grateful to everyone who supports these events, which range from cycle challenges to pub quizzes, and from polo days to blue riband chefs’ dinners (check out our Raymond Blanc Dinner in London, next month).

However, we’re never happier than when kind people like Jose, Chris and Jeff reach out and tell us they’re freestyling an event themselves, on our behalf.

Could you have an HA event in you? Would you like to engage with your client base and show them you’re proud to support your own industry charity?

We’d love to hear from you.

Celebrate the Mandarin Oriental team’s big hearts – and share in our good fortune

A wise man once said that “misfortune nobly born is good fortune.”

I quoted Juvenal at the Worshipful Company of Innholders dinner, last week; now I’m referencing Marcus Aurelius. I wonder how you say ‘get me’, in Latin?

When a fire broke out at her hotel this summer, just one week after it had unveiled a multimillion-pound refurbishment, Mandarin Oriental Hyde Park GM Amanda Hyndman must have wondered what she had done to deserve such misfortune. That the fire struck two days into Amanda’s stewardship of the hotel only added insult to injury.

“It’s at times like this that you discover the great pride and loyalty the staff have in the hotel,” she told The Caterer at the time. “There has been a real ‘can do’ spirit amongst everyone. The London Fire Brigade has been amazing and we have had tremendous support from our neighbours with hampers arriving from Harrods and hotels such as the Berkeley, Bulgari and  Jumeirah being so incredibly generous.”

Demonstrating a stoicism that Marcus Aurelius would have applauded, and humbled by the support they received, Amanda and her team quickly decided to turn a negative into a positive.

In days, they had launched FANtastic London, a charitable initiative that aims to thank their local community for its support and care after the fire.

FANtastic London is deploying 400 of the hotel’s workforce to support charities and organisations active or based in the capital, as repairs to the hotel continue. Amanda estimates as much as 40,000 working hours will be donated before the property’s reopening, later this year.

Beneficiaries of the scheme include Walking With The Wounded, Age UK, Thrive Battersea Garden Project, Oxfam, the London Fire Brigade, the Felix Project – and Hospitality Action.

Each week, volunteers Ksenia (pictured with HA’s Astrid Wears-Taylor) and Malin spend a day at our Farringdon office, supporting our fundraising and grant-giving efforts.

And, this week, a crack team of envelope-stuffers will converge on our boardroom to help despatch the Autumn edition of our Golden Friends newsletter.

From a terribly difficult situation, Amanda and her management team have found a way to galvanise their workforce, give them valuable life experiences, and help further the work of many good causes.

It’s been our good fortune at HA to benefit from the altruism shown by the Mandarin Oriental Hyde Park, and for this we’re hugely grateful.

The hotel’s support of HA continues next Thursday, 20 September, when Amanda and her team host a reception on the Serpentine Solar Boat, Hyde Park, in aid of us.

If you’re free, we’d love you to join us. Tickets are £95 per person. Please email mlewis@hospitalityaction.org.uk if you’d like to help celebrate a noble and philanthropic initiative over a glass or two of fizz.

How Olleco are turning waste oil into a balm for hospitality people in difficulty

Back in February, I write a blog detailing how cooking oil supplier and recycler, Olleco, supports Hospitality Action as part of its wider CSR commitment. 

“Olleco understand that supporting HA creates a virtuous circle”, I wrote. “By supporting our efforts to keep hospitality professionals happy, healthy and work-ready, they are helping build sustainable businesses around the sector – and therefore future-proofing their own business.”

Kate Mortimer, Olleco’s Group Marketing and Communications Manager, told me: “In 2012 we embarked on a journey to find a charity partner who could help us extend our ethos of care. 
Individuals working within the catering and hospitality sector are key to our business. The very people the charity helps are the people that we deal with on a daily basis, delivering cooking oil and collecting organic waste streams.”

Every time Olleco sells cooking oil or collects used oil from its customers it makes a donation to HA. This summer, the total amount the business has donated has reached a staggering £100,000. One hundred thousand shiny pounds!

It’s no exaggeration to say that HA would be unable to help people like Simon Holwell (pictured at the top of this page and featured in the video above), without the support of Olleco and all the other businesses and individuals who tirelessly raise funds for us.

Congratulations on your milestone and thank you from the team at HA and all our beneficiaries.

Would you like to benefit from the virtuous circle of supporting HA? Drop me a line at mlewis@hospitalityaction.org.uk or call me on 07919 324978.

Happy teams and the halo effect: how our EAP can help hospitality suppliers, too

More and more operators are catching on to the value of Hospitality Action’s Employee Assistance Programme (EAP). At just £5 per team-member per year to support the health, happiness and work-readiness of their workforce, why wouldn’t they?

But did you know our EAP isn’t tailored exclusively for operators – that we also offer it to suppliers of products and services into the hospitality market?

Personal and health issues can have a major impact on the way people work, resulting in reduced performance, lack of focus and absence. These, in turn, can lead to lost productivity and significant cost to employers. Our care programme offers a raft of benefits, including personal counselling, legal guidance, addiction support, debt advice and a financial well-being service, parenting helpline, elderly care helpline and a whistle-blowing service.

For subscribing suppliers, participation in the scheme is a win-win. It demonstrates a commitment to their team’s physical and mental wellbeing; provides a tool for growing morale and therefore retention; ensures employees are productive and undistracted by issues that might prevent them from focussing fully on their jobs; and enables them to invest in the sustainability of the industry they serve, and whose robust health they depend upon.

Already, we’ve got the likes of ACT Clean, The Caterer, HIT Training and Oranka Juice Solutions onboard as clients. This summer, they’ve been joined by the Country Range Group, who become the first foodservice wholesale buying group to subscribe.

Country Range are no strangers to HA. Last year – their twenty-fifth – they nominated us as their charity of the year and raised an impressive £25,000 in support of us.

Country Range Group Managing Director Coral Rose explains why the group is so supportive of HA: “The charity has a wonderful heritage, it’s genuine and credible, and it’s geared up to supporting the industry we also support in a wide number of ways, from addiction awareness for students right through to companionship for the elderly.

“Last year, to mark our anniversary, we did loads of activities in aid of HA, including a Muddy Maniac challenge and a gala dinner at Hampden Court. We also had a stationary bike installed at our office. Members of the team took it turns to cycle until we’d completed a 1000-mile virtual cycle-ride around all our customers’ locations. The team loved getting involved, which made it great both for team building and for member engagement.”

Creed Foodservice, one of the 12 independent wholesalers that comprise the group, also actively supports HA at events such as our Cotswold Cycle Challenge; and Managing Director Philip de Ternant sits on our Southwest fundraising committee.

Now the Country Range Group has extended its support of HA to include our EAP.

Coral says: “We’d written about the EAP in our customer magazine, Stir It Up, but we thought it was just for end-users. When we became aware it could be applied to wholesalers, we decided to sign up as a group. It represents good value, it allows us to support the industry charity, and it’s a cost-effective way for members to give benefits to their own employees.”

Would you like to safeguard the wellbeing of your workforce and benefit from the halo effect that comes from supporting the industry you serve? Contact us now at eap@hospitalityaction.org.uk.