The Staff Canteen helps Hospitality Action as it helps build careers …

Support for Hospitality Action comes in all shapes and sizes.

Some people like to skydive, others prefer to ease into a bath full of baked beans. Troy Smith opts for Tough Mudders and other endurance sports. Meanwhile, Denise this summer cycled from London to Paris in memory of her husband, Paul.

Next month, our friends at the Staff Canteen, the UK’s largest online network of professional chefs, are supporting us at the first of a new series of events aiming to celebrate hospitality as a great career choice.

UK hospitality will never resolve its enduring skills shortage until it takes proactive steps to sell itself as a career of choice – and that starts with showcasing why it’s such an amazing sector to work in.

The Staff Canteen Live college tour is taking top chefs back to college in a first step to tackling the chef shortage at grass roots level, by highlighting the many and varied career options available in foodservice. The tour aims to inform students on how to forge a successful career in hospitality. It’s being run in partnership with the Royal Academy of Culinary Arts.

The tour’s first stop is at Westminster Kingsway College, on Monday, 3 December, where students will be able to quiz a panel of chefs comprising Michelin-starred John Williams MBE, Executive Chef at The Ritz; Alyn Williams, Chef Patron of Alyn Williams at The Westbury and The Wild Rabbit; Rob Kennedy, Culinary Director at Compass Group UK and Ireland; Glenn Evans, Head of Food Development at Las Iguanas; and Ruth Hansom, Head Chef at Luton Hoo Hotel.

For John Williams and Ruth, the event will be a trip down memory lane – both studied at Westminster Kingsway.

John is encouraging students to “listen and learn from us as we have been there and done it”.

And Ruth agrees. “It’s important to nurture and encourage young people into the industry”, she says. “It can be tough but it’s also rewarding, which is why it’s important to find the best route for you. It’s key to show young people all the avenues as they are so diverse.”

Mark Morris, Founder of The Staff Canteen, says: “on our panel are some of the most successful chefs working in the industry today. They all began their careers in a very similar environment to the students who join the tour. I hope we communicate that our panel have been successful through hard work; and that all that’s separating the students and them, is a structured career path and a strong work ethic.”

The event will be live-streamed on The Staff Canteen’s Facebook page and YouTube channel from 5pm. It’s the first of four events at colleges around the UK, in the coming months.

If you’d like to get involved in future tour events, email jen@thestaffcanteen.com or call 0330 202 1051.

And what’s in it for HA? The Staff Canteen will be donating £1000 to us on behalf of the chefs on the panel, to reflect the fact that we provide a safety net to catch chefs and other hospitality workers, if they fall.

Thanks, Staff Canteen.

Joining the Fundraising team, and events to look forward to

Hi, I’m Kirsty, new Fundraising & Marketing Executive at Hospitality Action.

It is my third week as an official member of the Fundraising team; however, I have been working with Hospitality Action for the past year, across the Fundraising, Grants and EAP teams as the charity has been growing and getting busier. This has given me a unique perspective into how HA works, and how we help to support the people in our industry on a daily basis.

My background is in scientific publishing, administration and events organisation, and I hadn’t had any involvement in the hospitality industry prior to joining HA. I have learned so much about how the industry works and the hard work done every day by amazing, passionate people behind the scenes that the public don’t see when we visit a restaurant or hotel, for instance.

It has also been a real eye-opener for me to see the struggles that people who work in the hospitality industry, or who have previously worked in the industry, go through. Whether it is somebody applying for a grant, or making use of the EAP via their workplace, in my relatively short time at HA I have seen so many stories of people who have fallen on hard times through illness, addiction, trauma or other  difficult circumstances. It has been humbling to see how the work that HA does to provide the support they need – financial, emotional or otherwise – has such a huge impact on their lives, and how grateful they are to the charity for providing the support they are often desperately seeking.

The work that the Fundraising team do is crucial to raise the funds to make all this possible. I’m very excited to have joined the team here at HA, knowing the work that I will be doing will have a tangible benefit to those in need. There are a lot of exciting fundraising events coming up, and I can’t wait to be a part of making those events fun for everyone, and raising money for HA at the same time.

26 November: Raymond Blanc OBE
This December: Hats Off for HA

 

 

 

 

 

 

 

 

 

I am very much looking forward to being involved in this year’s Christmas events. The Festive Fundraising Dinner on 26th November with the legendary Raymond Blanc OBE will certainly be a special evening, and a great way to kick off Christmas celebrations. I am also co-ordinating a brand new fundraising campaign running throughout December called Hats Off for HA, where we’re asking hotels and restaurants to donate their cloakroom fees to us – an easy way for businesses to generate awareness, raise money and be in with a chance of winning a prize.

Interested in taking part in Hats Off for HA? Or attending an event? Or perhaps you want to know about other ways you can support HA? Say hello and email me at klyons@hospitalityaction.org.uk or call me on 020 3004 5505.

The type of experience money can’t buy.

One of the amazing things about HA is the lengths our supporters will go to in order to create wonderful fundraising events. Experiences that are so unique and special you simply couldn’t buy them anywhere else for all the money in the world. Our Christmas dinner is just one example, bringing together some of the biggest names in European cuisine.

If you want to be part of this evening there are just a handful of tickets left, get yours here. The event takes place at Chino Latino at Park Plaza London Riverbank at 7pm on Monday November 26th.

As if having the legend that is Raymond Blanc cook for you isn’t enough – he’s also bringing along some of his protégés and the people he has influenced. All superstars in their own right.

 Let’s start with the three musketeers themselves

Raymond Blanc OBE, Benoit Blin & Gary Jones 

Best-selling author and star of numerous television programmes including the BBC’s ‘Kew on a Plate’ and ‘Kitchen Secrets’ Raymond Blanc OBE has nurtured some of the country’s most respected chefs and 34 of his protégées have gone on to win Michelin stars for themselves. Monsieur Blanc’s Executive Head Chef, Gary Jones has led the kitchen brigade at Belmond Le Manoir aux Quat’Saisons since 1999 and his Chef Pâtissier Benoit Blin has twice been a judge on the BBC2 Bake Off Crème de la Crème programme and more recently Channel 4s Bake Off, The Professionals. These three are the powerhouses behind Le Manoir ensuring the hotel retains its much-coveted stars and topping The Caterer’s Hoteliers Hotels power-list for the second year running. And they could be cooking for you.

Meet the rest of the dynamic half-dozen behind the stoves.

Robin Gill

In 2013 Robin opened The Dairy which has reached number nine in The National Restaurant Awards, the top 50 in the Good Food Guide and was awarded a Bib Gourmand this past September. Robin has also opened the popular Counter Culture and Sorella restaurants and has received the Good Food Guide Chef of the Year award and has also acted as a judge on MasterChef Ireland.

Aggi Sverrisson

Iceland-born Aggi has spent time at the Michelin-starred restaurant Pétrus, the highly acclaimed Léa Linster in Luxembourg and of course, at the two Michelin-starred Belmond Le Manoir aux Quat’Saisons. His own flagship venture, Texture Restaurant, was voted The Independent’s New Restaurant of the Year in 2007 and received its first Michelin star in 2010.

Werner Seebach

The evening will be hosted by Executive Group Chef Werner Seebach of Chino Latino who will prepare the delicious canapés and petits fours. Werner joined Chino Latino at the Riverbank Park Plaza hotel as Head Chef before being appointed Group Head Chef for Chino Latino London, Leeds, and Nottingham, winning a Catey award for Best Restaurant Team Of The Year.

This promises to be one of the culinary events of the year with some of the biggest chefs on the scene all behind the stoves together. Raymond will be conducting a live Q&A so you can find out some of the secrets to his success at first hand.

The last few tickets are on sale now, make sure you bag one while you can!

Could 2019 be the year you host an event to support your fellow hospitality people?

An amazing thing happened last Tuesday. Jose Pizarro joined forces with Chris and Jeff Galvin to cook up a storm at a gala fundraising dinner in aid of Hospitality Action at Jose’s eponymous restaurant at the top of Bermonsdey Street.

The result? A wonderfully enjoyable gourmet evening – and £17,000 in the HA kitty to spend on helping hospitality people in difficulty.

A full house of Galvin and Pizarro fans gathered to enjoy a spectacular feast, celebrating the very best of Spanish/French cuisine:

  • Croquettas squid ink with Alioli Jamón Ibérico 100%, 5J, Acorn fed Brochette of Autumn Vegetables
  • Escabeche of Yellow fin Tuna, smoked Aubergine caviar
  • Presa Ibérica 5J , Mushroom and Romesco sauce
  • Saint-Marcellin, Torta del casar
  • Apple tarte Tatin & Normandy crème fraîche.

As well as benefiting from ticket sales, we profited from a live auction, silent auction and £20 prize draw.

At HA, we run a full schedule of fundraising events aimed at generating revenues that we can then disburse as grants. And we’re immensely grateful to everyone who supports these events, which range from cycle challenges to pub quizzes, and from polo days to blue riband chefs’ dinners (check out our Raymond Blanc Dinner in London, next month).

However, we’re never happier than when kind people like Jose, Chris and Jeff reach out and tell us they’re freestyling an event themselves, on our behalf.

Could you have an HA event in you? Would you like to engage with your client base and show them you’re proud to support your own industry charity?

We’d love to hear from you.

Happy teams and the halo effect: how our EAP can help hospitality suppliers, too

More and more operators are catching on to the value of Hospitality Action’s Employee Assistance Programme (EAP). At just £5 per team-member per year to support the health, happiness and work-readiness of their workforce, why wouldn’t they?

But did you know our EAP isn’t tailored exclusively for operators – that we also offer it to suppliers of products and services into the hospitality market?

Personal and health issues can have a major impact on the way people work, resulting in reduced performance, lack of focus and absence. These, in turn, can lead to lost productivity and significant cost to employers. Our care programme offers a raft of benefits, including personal counselling, legal guidance, addiction support, debt advice and a financial well-being service, parenting helpline, elderly care helpline and a whistle-blowing service.

For subscribing suppliers, participation in the scheme is a win-win. It demonstrates a commitment to their team’s physical and mental wellbeing; provides a tool for growing morale and therefore retention; ensures employees are productive and undistracted by issues that might prevent them from focussing fully on their jobs; and enables them to invest in the sustainability of the industry they serve, and whose robust health they depend upon.

Already, we’ve got the likes of ACT Clean, The Caterer, HIT Training and Oranka Juice Solutions onboard as clients. This summer, they’ve been joined by the Country Range Group, who become the first foodservice wholesale buying group to subscribe.

Country Range are no strangers to HA. Last year – their twenty-fifth – they nominated us as their charity of the year and raised an impressive £25,000 in support of us.

Country Range Group Managing Director Coral Rose explains why the group is so supportive of HA: “The charity has a wonderful heritage, it’s genuine and credible, and it’s geared up to supporting the industry we also support in a wide number of ways, from addiction awareness for students right through to companionship for the elderly.

“Last year, to mark our anniversary, we did loads of activities in aid of HA, including a Muddy Maniac challenge and a gala dinner at Hampden Court. We also had a stationary bike installed at our office. Members of the team took it turns to cycle until we’d completed a 1000-mile virtual cycle-ride around all our customers’ locations. The team loved getting involved, which made it great both for team building and for member engagement.”

Creed Foodservice, one of the 12 independent wholesalers that comprise the group, also actively supports HA at events such as our Cotswold Cycle Challenge; and Managing Director Philip de Ternant sits on our Southwest fundraising committee.

Now the Country Range Group has extended its support of HA to include our EAP.

Coral says: “We’d written about the EAP in our customer magazine, Stir It Up, but we thought it was just for end-users. When we became aware it could be applied to wholesalers, we decided to sign up as a group. It represents good value, it allows us to support the industry charity, and it’s a cost-effective way for members to give benefits to their own employees.”

Would you like to safeguard the wellbeing of your workforce and benefit from the halo effect that comes from supporting the industry you serve? Contact us now at eap@hospitalityaction.org.uk.

100 miles in aid of Hospitality Action

We celebrate 13 brave cyclists who represented Hospitality Action and our industry on Sunday 29th July and completed the Prudential RideLondon-Surrey 100 in wet and windy conditions. The team jointly raised over £12k for our charity.

The cyclists include Richard Davies Chef at Calcot,  Richard Ball Executive Director of the Calcot Collection, Brian Rowledge and Adam Rowledge, General Manager at Georgian House Hotel, Chris Moore from The Clink Charity, Carl Maskell Director at Just Chefs. Chef Adam Grey, industry professionals John Webb, Steve Batten, Richard Turner, Chris Schroeder, Raul Deflorian, Front of House Manager at 45 Park Lane, The Dorchester Collection and Nicholas Rettie The Master of The Worshipful Company of Innholders.

What teams them all up are their passions for cycling and hospitality.

     

Here is what our supporter Raul Deflorian, Front of House Manager at 45 Park Lane, The Dorchester Collection said: “We made it!!! It was really tough, two bad punctures after the biggest hill of the race and a lot of rain and wind, but overall very pleased! I managed to reach the target and contribute to the outstanding work that you all do at Hospitality Action!”

Long term supporter Nicholas Rettie, Master of The Worshipful Company of Innholders said: “I rode the Prudential London Surrey a few years ago and really enjoyed it, so I was delighted to have got a place this year through Hospitality Action. I’ve been in the hotel business all my working life and have always admired the work Hospitality Action do for the people in our wonderful industry who are in need of support. To raise some money by riding 100 miles was exhausting, but it was really rewarding and for such a worthy cause!”

Final word from Adam Rowledge, General Manager at Georgian House Hotel:

“It has been a pleasure to work with Hospitality Action since I became aware of the excellent work that they do around 7 years ago. There are so many different ways to support the charity, many of which I have been fortunate to be able to do during this time, from completing sponsored events such as the British 10k run and RideLondon 100, staging fundraising and awareness events during Hospitality Action Week, welcoming guests to my hotel for Golden Friends afternoon teas and of course attending the more indulgent events such as the wonderful Back to the Floor dinner and of course there are many more ways that you can help, all year round. I passionately believe that we not only should want to support Hospitality Action to give back to our industry but that we actually have a duty to. The charity is always there whenever we or our team needs its support and I have been fortunate to directly see the benefit of their involvement in my own business through the Employee Assistance Programme and the support that HA provided to our additional focus on employee wellbeing.”

We thank our supporters for making our work possible. Without the funds you raise, our hands will be tied and our phone lines will be unanswered. Isn’t it comforting that hospitality workers in need have somewhere to turn to?

You are selflessly pushing yourself to achieve a challenge, to deserve the pledged moneys, only to hand everything over and help the colleagues within our industry who are next in line to be given support in their difficult time.

Yes, there is a constant stream of applications to assist and we can’t turn anyone away. If people have reached out, they are relying on our help. Going forward, we can’t leave anyone behind. Asking for help is hard and most often people would like to remain anonymous. We try and help people confidentially and without any disruption to their personal or working life whenever possible. That way they manage to keep up with their lives, keep their dignity and regain their confidence and power back.

Hospitality Action is here, with all our 181 years of experience to support you, educate or assist you. Only together we can make the changes that are worth making in the industry we all love. Choose to fundraise, choose to support, sign up for our newsletter and feel part of the conversation.

Credit where due: passing on beneficiaries’ thanks to all our supporters

Of the many reasons for choosing a career in hospitality, one of the foremost has to be the pleasure that comes from being thanked for the food, drink, accommodation or service you’ve provided.

At Hospitality Action, we thrive on positive feedback, too. ‘Thank you’ is a powerful phrase, and we’ve collected backloads of thank you notes from people we’ve helped.

Of course, we can only offer the support that elicits this feedback because of the fundraising that underpins our charity. On that basis, the thanks should really go to you, the selfless people who make our work possible.

You know who you are: consider yourselves well and truly thanked for your generosity of spirit. You are changing lives for the better – as you’ll see from the comments below.

“I am in tears as I type. Thank you so much. You saved my life.”

“Thank you very much for your help to save my house and my life, I couldn’t ask a better person for help.”

“With your help, I’m having the best winter. It is the first time I can have heating without worrying about the bill. It’s wonderful. Thank you for the peace and happiness you have given me.”

“To all the wonderful staff at Hospitality Action, thank you so much from the bottom of my heart for all your help since losing my job. I don’t know what I would have done without it.

“Thank you for the vouchers for the afternoon tea. I took my mum with me as she supported me through my treatment. After the trauma of last year, it was lovely to be able to relax and have an afternoon out.”

“Thank you so much. I am utterly speechless and eternally grateful.”

“I just wanted to thank you all for the lovely Christmas card and gift card. When I opened it this morning I cried at the generosity and kindness you have shown.”

“Thank you for the adaptations. I applied to other organisations, but they had either run out of funds or we didn’t fit their criteria. You were quick to reply and made us feel less humble for applying. I can’t thank you enough.”

“Please accept our sincere thanks for your generosity. It has made a world of difference. You made this happen: 😊.”

“Just wanted to say thank you so much for my grant. It has helped me a lot with getting my life back on track.”

“Thank you so much. With the help and support of your kind organisation, it is a lot easier to focus on the positives and a bright future.”

“I cannot express in words the gratitude I have for your charity. I’ll never forget that you helped me at my worst point. Not only have you changed and improved my life and situation, you’ve restored something I haven’t had in a very long time: hope.”

“Thank you doesn’t seem like enough, you are all angels and I am forever grateful for your help.”

“Your grant made such a difference to my mental state, which no doubt helped in the healing process.”

Running the distance for Hospitality Action

A huge thank you to the Hospitality Action team who ran the British 10k in aid of our charity!

A big shout out to the 45 who took part! The individual runners Anna Berry from William Murray, Eleanor Green from Park Plaza London Riverbank, Brenda Collin from Preferred Hotels, Enrico Baranetto, Randon Johnson and our own David Kiltie, Hospitality Action’s Finance Manager. Also to the teams from The Protein Ball Co, The Zetter Hotel, Enterprise, South Place Hotel and the team from Firmdale, Charlotte Street Hotel. You are a true inspiration for crossing the finishing line of The Virgin Sport British 10k Presented by ASICS last Sunday the 15th July.

                  

These guys not only completed the distance, but also did it in the scorching temperatures that London has been experiencing this summer. Their sweat willingly poured to raise funds for their colleagues in the industry who are less fortunate right now. In support of friends they know and other fellows who they don’t know throughout the UK. That is charity!
Thank you all for being our heroes a day, for being selfless and doing what you love whilst having fun with it and dedicating it to Hospitality Action, the charity we all belong to!

          

We are calling all mountain walkers, skydivers, thrill seekers, runners, cyclists, tough mudder lovers, toughman competitors and all fun lovers and teams with special talents to be our heroes for a day.

We want to hear from you if you are ready and willing to take a challenge in aid of HA. We are here to support you every step of the way and we can assure you that every penny you raise will go towards helping real people with difficult problems who need a little push to get their lives back on track.

After all, everyone deserves a good, happy and dignified life!

Please email Maria Carter mcarter@hospitalityaction.org.uk

Do we all have charity in us?

We all have a different idea about what charity is, how we see ourselves getting involved and what we are prepared to do. Charity doesn’t always mean that you have to part with your hard earned cash. Charity also means awareness, consideration and compassion. Charity is a feeling that drives you to give, but ask nothing in return. With most people charity is that feeling of satisfaction, belonging, believe and honour. Charity involvement should be fun, it should inspire creative thinking, but can also sometimes mean hard work, physical training, sweat and pure exhaustion.

Have you found your charity and what are you prepared to do?

I joined the fundraising team at Hospitality Action last year in January. I found myself straight into the deep end, learning the job whilst running through my daily tasks and supporting an organisation celebrating its 180th Birthday year. I loved every moment of it right from the start and I still do. I believe that challenges are opportunities. Every single person we have helped gives me job satisfaction. Working for a charity, I am not in it for the money, but I am all about raising the money and raising awareness. For our beneficiaries financial help doesn’t just mean that the bills are getting paid, or they had a nice family day out or a nice afternoon tea with retired colleagues, because everyone deserves a dignified standard of life, needs a helping hand at times to boost their self-respect and confidence to empower them to continue their fight, survive and become independent again.

Everyone working in the hospitality industry should know who Hospitality Action is. If you do, spread the word, talk about us with your colleagues, look us up on our website, call us and have a chat. We are not a union, but after 181 years helping the people of our industry we have a very good idea about the kind of problems they face and more importantly, we have the solutions. We don’t just listen, we offer a plan, financial help, confidential professional advice, a get together, phone friends, HR support through our Employees Assistance Programme which is vast. We support employees and employers. We are all in it together and we have to make it work. After all, when you think about it, we spend most of our awake time working to pay for our living. We strive to find a balance and we believe in equality.

     

What really matters are the people we help, their real lives, their real problems and the difference we make. Working or retired, anywhere in the UK, any job within hospitality, we are here to offer support.

If you are reading this but don’t need support, then unite with us to make working in the hospitality industry a happy, safe and positive experience. Put a team together, run 10K, ride 40 miles, come up with your unique idea of team building activity, organise an event, donate an auction prize, join our EAP, make a cash donation, raise awareness, become a member, sign up for our newsletter, do something and have fun whilst raising money doing it, if you are a business nominate us as your charity of the year.

We have to raise the money to keep going as an organisation and fill the pot to pay out grants to those who need it and also pay for all the other services we offer. Our charity doesn’t receive government funding or many other grants. Last year we raised enough money to sustain and we spent £741,273 supporting the people in need from the industry we love.

Hospitality Action, our charity, has to make business sense to survive and continue to strive. So you see, it is a joint effort.

Take a moment, find the charity in you, what does charity mean to you and decide what are you prepared to do?

If you have charity in you we want to hear from you fundraising@hospitalityaction.org.uk

If you are a supporter, we thank you, you make our work possible! We would love to hear from you why you choose to support us.

Wanted: volunteers to spread the HA word nationwide – and help hospitality people

Hospitality Action helps people who work or have worked in hospitality and find themselves in difficulty or crisis. We’re only able to do this because of the generosity of our supporters.

Support comes in many forms: people donate, cycle, bake, run, cook and host events for us. Whatever our supporters choose to do, we’re always grateful.

We’re lucky to have three regional committees, whose members give up precious time for free to help put on fundraising events in their region.

In the southwest, Calcot’s Richard Ball heads up a merry band of hoteliers, consultants and suppliers who pull together to deliver events such as the Rugby Legends Dinner, the Southwest Polo Day and the Cotswolds Cycle Challenge.

In the northwest, our fundraising committee led by Kevin Haygarth and Dawn Holding works tirelessly to pull off events like the Northern Lights Dinner, Northern Golf Day and this weekend’s Northwest Polo Day.

And in London, Daniel Pedreschi of Park Plaza Hotels chairs a committee that’s responsible for our annual Big Fat Quiz night and our ever-popular Christmas Dinner.

The hard work of these three boards not only raises hundreds of thousands of pounds for us every year, it also helps promote the work Hospitality Action does, regionally.

In the coming year, I want to extend our network of regional committees to encompass East Anglia, the Heart of England, Wales and Scotland. To do this, I need volunteers to put their hand up and say “I’d like to help Hospitality Action in my region”.

Committee members need to be dedicated, philanthropic, resourceful and persuasive. Do you fit that bill? If so, please contact me at mlewis@hospitalityaction.org.uk or call me on 07919 3234978.